Community Services
Please be advised, East Creek Community Centre can only provide links (and in some instances, a referral) to the organisations below. East Creek itself cannot provide the services below, only the relevant organisation in the subheading. If you require service specific information or support from them (ie, an appointment time with the organisation), it is recommended that you use the contact information below relevant to the service to get in touch.
Please be advised that for Housing related enquiries, we have been requested to direct all requests to The Housing Hub. If you have needs related to housing, please get in touch with them directly through their online webform *here* or call (07) 4699 4440.
Please be advised that for enquiries pertaining to the No Interest Loans Scheme (NILS), East Creek is unable to commence or process any applications, as we have not been responsible for provision of NILS Loans since the conclusion of the Energy Savvy Program in December 2019. We apologise for any inconvenience this causes. We can, however, assist with form filling and Justice of the Peace services as part of the process once the application has been commenced at a current NILS provider, like the St Vincent de Paul Society. Please contact them on 1800 846 643 for should you wish to request a NILS Loan.
Aged and Disability Advocacy
Aged and Disability Advocacy Australia (ADA Australia), formerly known as Queensland Aged and Disability Advocacy Inc (QADA), is a not-for-profit, independent, community-based advocacy and education service, jointly funded by the Commonwealth and State governments. ADA Australia assists older people and people with disabilities to understand and exercise their rights and responsibilities, as well as resolve their aged care and community care issues (in both home and residential aged care settings), through free and confidential information, education and client directed advocacy support. ADA Australia also provides a guardianship advocacy service to support adults whose capacity is in question with guardianship and administration matters, including support before the Queensland Civil and Administrative Tribunal (QCAT).
Referral: Self Referral – Please phone for an appointment
Opening Hours: Monday to Friday 9:30 am – 4:30 pm (Phone lines open 9:00 am to 4:00 pm)
Contact: 1800 818 338 (Enquiries can also be lodged online via their website below)
Website: www.adaaustralia.com.au
Email: info@adaaustralia.com.au
Basic Rights Queensland Inc.
Basic Rights Queensland provides free, state-wide information, advice, advocacy and legal services on Social Security (Centrelink and Employment Services) and Disability Discrimination matters.
Referral: Self Referral – Phone
Opening Hours:
Social Security Telephone Advice Service: Monday – Thursday 9:30 am – 4:30 pm / Friday 9:30 am – 12:30 pm
Disability Discrimination Telephone Advice Service : Monday – Thursday 9:30 am – 4:30 pm / Friday 9:30 am – 12:30 pm
Telephone Advice Booking and Administration Line : 9.30am – 12:30pm and 1:30pm – 4.30pm weekdays
Telephone Advice (Women’s Employment Line): Monday and Tuesday: 9:00 – 1:00 pm, Friday 9:00 – 4:00 pm
Contact Number (Booking and Administration Line): 07 3847 5532 OR 1800 358 511 (Free Call)
Contact Number (Women’s Employment Line): 1800 621 458
Website: https://www.brq.org.au/
Email: brq@brq.org.au
Seniors Legal and Support Service (SLASS)
Tenancy advice now available.
Offices available in Toowoomba, Roma, Goondiwindi and Ipswich (Outreach available to Warwick on a case-by-case basis).
Referral: Self Referral – Phone or drop into the centre
Opening Hours: Monday to Friday 9:00 am – 4:30 pm
Contact: 07 4616 9700
Address: 223 Hume Street, Toowoomba, QLD 4350
Website: www.tascnational.org.au/
(Happy to send out brochures if you would like them)
Tenancy Services
Residential Tenancies Authority (RTA) – State-wide Service.
The Residential Tenancies Authority is a state government statutory body that makes a positive difference to Queensland’s residential rental sector. The RTA provides tenancy information, bond management, dispute resolution, investigation, policy and education services.
Opening Hours: Monday to Friday, 8:30 am – 5:00 pm
Phone: 1300 366 311
Website: www.rta.qld.gov.au
Tenant’s Queensland – State-wide Service
Tenants Queensland (formerly Tenants’ Union of Queensland) is a specialist statewide community legal service for tenancy law matters and provides a free tenancy law advice service for residential tenants.
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm (Extended opening hours Tuesday and Wednesday 9:00 am – 7:00 pm)
Phone: 1300 744 263 OR (07) 3832 9403 (Brisbane)
Website: www.tenantsqld.org.au
The Advocacy and Support Centre (TASC)
The services DAS and SLASS all come under the same banner of TASC (ie, 2 TASC Sections).
Referral: Self Referral – Please phone or drop in to the centre (Offices available in Toowoomba, Ipswich, Warwick and Roma)
Opening Hours: Monday to Friday 9:00 am – 4:30 pm
Contact: Ph. (07) 4616 9700
Address: 223 Hume Street / PO Box 594, Toowoomba, QLD 4350
Website: www.tascnational.org.au/
(Happy to send out brochures if you would like them)
Email: reception@tascnational.org.au
Legal Aid Queensland
Referral: Referral Only
Opening Hours: Monday to Friday 8:30 am – 4:00 pm
Contact: Legal information and referral only – 1300 65 11 88 , Indigenous Information Line – 1300 650 143 (at the cost of a local Landline call from Australia), Youth Legal Advice Hotline – 1800 527 527
Address: 1st Floor, 154 Hume Street, Toowoomba, QLD 4350
Postal Address: PO Box 620, Toowoomba, QLD, 4350
Website: www.legalaid.qld.gov.au/Home
Youth Legal Advice Hotline (NSW Only)
– Legal rights
– Bail
– Diversionary options
– Getting legal representation
– Being charged with an offence
– Applying for legal aid
– Concerns about taking to police
– Other youth justice issues
Contact Number: Monday to Thursday 8:00 – 9:00 pm, Friday 8:00 – 5:00 pm (except Good Friday, Easter Sunday and Christmas Day)
Website: www.legalaid.qld.gov.au/Home
Aboriginal and Torres Strait Islander Legal Service
Provides representation in Criminal, Civil and Family Law
Referral: Self Referral – Please phone or drop into the centre
Opening Hours: Monday to Friday 8:30 am – 4:30 pm
Contact: (07) 4659 7822 or 1800 012 255 (FREECALL, 24 hrs 7 days a week)
Address: 8 Union Street (Cnr Annand and Union St), Toowoomba, QLD 4350
Website: www.atsils.org.au
Email: info@atsils.org.au
Carers Queensland
Referral: Self Referral – Phone or drop into the centre.
Opening Hours: Monday to Friday 9:00 am – 5:00 pm
Contact: (07) 4646 2800
Address: Level 2, 632 Ruthven Street, Toowoomba, QLD 4350
Postal Address: PO Box 7011 Toowoomba
Website: www.carersqld.com.au
Email: darlingdowns@carersqld.com.au
Disability Advocacy Service (DAS)
Provides a free advocacy service to those with a disability in Toowoomba and the South West Queensland. Areas of assistance include, but are not limited to, housing issues, complaints about disability services (government and non-government), transport rights and discrimination.
Referral: Agency or self referral – Phone or drop into the centre.
Opening Hours: Monday to Friday 9:00 am – 4:30 pm
Contact: (07) 4616 9700 or 1300 008 272 (alternate)
Address: 223 Hume Street, Toowoomba, QLD 4350
(Happy to send out brochures if you would like them)
Email: reception@tascnational.org.au
Harlaxton Neighbourhood Centre
17D Coonan Street, Harlaxton, QLD 4350
Opening Hours: Monday to Friday, 9:00 am – 4:00 pm
Contact: (07) 4639 2868
Website: https://www.facebook.com/Harlaxtonnc/
Email: harlaxtonnc@bigpond.com
Heights Community Centre
Opening Hours: Monday to Friday, 9:00 am – 4:00 pm
Address: 16 Wine Drive, Wilsonton Heights, QLD 4350
Contact: (07) 4634 7672
Website: https://heightscommunitycentre.wordpress.com
St Vincent de Paul Society
Referral: Agency or self referral; please phone first for an appointment.
Opening Hours (Family Support): Monday to Friday, 8:30 am – 4:30 pm
Contact: (07) 4699 5222
Address: 4 Julia Street, Toowoomba, QLD 4350
Website: www.vinnies.org.au
Email: – Family Support Centre – charity.tba@svdpqld.org.au
DISCO – Downs Industry Schools Co-Op
DISCO is a specialist, not-for-profit, youth agency operating across South West Queensland with two offices based in Toowoomba and an office in Dalby. Founded in 1997, DISCO is focused on providing a range of support services, programs, counselling and career guidance to regional and remote young people aged 13-24 to assist their transition through school or from school into further education, training or employment.
Address: 129 James Street, Toowoomba, QLD 4350 (James Street Disco) or 1 Snell Street (Snell Street Disco), or Suite 3, Level 1, 453 Ruthven Street (Head Office)
Contact: 4638 3088
Website: http://www.disco.org.au
Email: info@disco.org.au
Flexi School
Address: 1 Chalk Drive, Toowoomba, QLD 4350
Contact: 4614 4100
Website: https://toowoombaflex.eq.edu.au/
Email: flexi_school@centheighs.eq.edu.au
PCYC (Police Citizens Youth Centre)
They provide before and after school care, as well as vacation care for school aged children.
“Braking the Cycle” program. This is for young people aged 16-25 who need assistance gaining the 100 log book hours in order to get their license, but lack the availability of a registered vehicle or licensed driver to teach them.
Markets take place on Sundays.
Address: 219a James, Toowoomba, QLD 4350
Contact: 4592 4500
Alternate Contact: Toowoomba@pcyc.org.au
Opening Hours: Monday to Friday 8:30 am – 7:00 pm
Website: http://www.pcyc.org.au/Toowoomba
Youth Connect
Social Media: https://facebook.com/YouthConnectTRC
Website: https://www.tr.qld.gov.au/community-business/community-support/youth/6824-youth-connect-offers-interactive-events-schedule
Email: youthconnect@tr.qld.gov.au
Youth Support and Online Contact Service
Contact: 131 872 or click on link below of the online referral form.
Website: http://www.tr.qld.gov.au/community-business/community-support/youth/12252-youth-support
Email: info@tr.qld.gov.au
Teen Challenge
“Our heart is to see young people not only set free from their addictions, but also to find wholeness – spiritually, mentally and physically.”
For enquiries regarding the men’s (age 16 – 39) and women’s (age 16 – 29) rehabilitation program.
Corporate Office Contact Details: tcqld@teenchallenge.org.au OR Ph: (07) 3422 1500 (Women’s Rehab)
Corporate Office Opening Hours: Monday to Friday, 8:30 am – 4:30 pm
For enquiries regarding crisis accommodation for young men aged 16-25 years.
New Hope House Contact Details: newhopehouse@teenchallenge.org.au OR Ph: (07) 3356 6824 (Brisbane)
New Hope House Opening Hours: 8:30 am – 5:00 pm
Website: http://www.teenchallengeqld.org.au
Email: tcqld@teenchallenge.org.au
Headspace
Headspace Toowoomba offers early intervention services to young people aged 12 to 25 in one youth friendly location. Our services include mental, physical and sexual health, drug and alcohol support, vocational and educational assistance as well as community engagement activities.
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm. Address: 1 Snell St, Toowoomba QLD 4350
Contact: 4639 9000
Alternate Contact: headspace.toowoomba@unitedsynergies.com.au
Social Media: https://www.facebook.com/headspacetoowoomba
Website: https://www.headspace.org.au/headspace-centres/toowoomba
Email: headspace.toowoomba@youturn.org.au
Youturn Youth Support (Formerly United Synergies Toowoomba)
Referral: Self Referral – phone or drop in
Opening Hours: Monday to Friday 8:30 am – 4:30 pm
Contact (Phone): 0407 734 901
Address: 201 Hume Street, Toowoomba, QLD 4350
Social Media: https://www.facebook.com/YouturnYouthSupport/
Website: https://youturn.org.au/
Email: reception@youturn.org.au
Lifeline – SCASP (Supporting Children after Separation Program)
Self-Referral Accepted. Please ring for an appointment.
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm
Address: 33 Russell Street, Toowoomba, QLD 4350
Contact: 1300 991 443
Website: https://www.lifelinedarlingdowns.org.au
Email: lifeline@lifelinedarlingdowns.org.au
Red Cross Youth, House and Reintegration Service
Assist in developing skills, social connections and employment opportunities for young people at risk of or experiencing homelessness. Currently provided in Queensland for youths aged 12 – 21 years of age.
Self-Referral, referrals from Child Safety or leaving detention accepted.
Address: 371 Taylor Street, Toowoomba, QLD 4350
Contact: 07 4614 1600 OR (07) 3333 8733
Website: https://www.qld.gov.au/youth/family-social-support/yhars-youth-housing/
YWCA – Inspiring Young Women
Day Program: Qualified staff assist in Disability services, including but not limited too, intellectual / physical, Asperger’s, and as a Respite Centre for parents / carers. Long term community housing can be applied for through the Department of Housing.
Address: 112 Mary Street, Toowoomba, Qld 4350
Contact: 07 3230 3410 (Brisbane Number, must call Brisbane to be transferred to local area)
Fax: 07 4632 5433
Opening Hours: Monday – Friday, 8:00 am – 4:30 pm
Website: www.ywca.org.au
Email: info@yq.org.au
Eva’s Place
Address: 1st floor, 5 Bell Street Mall (Opposite Centrelink), Toowoomba, Qld 4350
Contact: 07 4642 1910 or 0497 646 635
Opening Hours: Tuesdays, Wednesdays, and Fridays 9:30 am to 3:30 pm
Social Media: https://www.facebook.com/EPpregnancysupport/
Website:https://www.evasplace.com.au/
Email: info@evasplace.org.au
Centrelink Multicultural Service Officer and Refugee Services
Referral: Self Referral – Phone or drop into the centre
Opening Hours: Phone lines open Monday to Friday 8:00 am to 5:00 pm, Centrelink offices open Monday to Friday 8:30 am to 4:30 pm
Contact: 132 850 for migrant support or 131 202 for multilingual phone services
Address: 12 Bell Street, Toowoomba, QLD 4350
Website: www.humanservices.gov.au/customer/services/centrelink/multicultural-service-officers
Toowoomba International Multicultural Society – TIMS
Address: 4 Little St, Toowoomba Qld 4350
Contact Number: 07 4688 6300
Website: http://www.tims.org.au/
Email: info@tims.org.au
Wilsonton Heights Community Centre – African Community Garden Project
Referall: Self Referral – Phone or drop into the centre
Opening Hours: Monday to Friday, 9:00 am – 4:00 pm
Contact: 07 4634 7672
Address: 14 Wine Drive, Wilsonton Heights, QLD 4350
Website: heightscommunitycentre.wordpress.com
Email: hccreception@bigpond.com
The Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT)
Referral: Self Referral or Organisation Referral Accepted – Please phone or walk in for an appointment
Opening Hours: Monday to Friday from 9:00 am to 5:00 pm
Address: 15 Snell St, Toowoomba, QLD 4350
Contact: 4573 4391
Website: www.qpastt.org.au
Email: admin@qpastt.org.au
Multicultural Development Agency (MDA)
Referral: Self Referral or Organisation Referral Accepted – Please phone or walk in for an appointment
Address: 107 Russell Street (Entrance via Snell Street), Toowoomba Qld 4350
Opening Hours: Monday, Tuesday, Thursday, Friday from 9:00 am to 5:00 pm, Wednesday from 1:00 pm to 5:00 pm
Contact: 07 4632 1466 (can arrange an interpreter)
Website: https://multiculturalaustralia.org.au/
Email: welcome@multiculturalaustralia.org.au
Multi-Faith Multicultural Centre Toowoomba
Referral: Self Referral
Address: 57 West Street, Toowoomba Qld 4350
Contact: 07 4659 8054 (can arrange an interpreter)
Website: http://interfaith-harmony.org/
Email: mfmcc.pllc@gmail.com
Carers Queensland – Culturally and Linguistically Diverse (CALD Program)
Referral: Please phone, send a letter, or drop in to the office for an appointment
Opening Hours: Monday to Friday from 8:30 am to 5:00 pm
Contact: 4646 2800 OR (07) 3900 8100
Address: 632 Ruthven Street, Toowoomba, QLD 4350
Website: www.carersqld.com.au OR https://carersqld.com.au/support-for-carers-from-culturally-and-linguistically-diverse-backgrounds/
Email: toowoombalac@carersqld.com.au
Southern Queensland Institute of TAFE (SQIT)
Referral: Self Referral – Please phone or drop in to the office
Opening Hours: Monday to Friday from 8:00 am – 5:00 pm, Wednesdays 9:00 am – 5:00 pm
Contact: 1300 914 754
Address: 100 Bridge Street, Toowoomba, QLD 4350
Website: https://tafeqld.edu.au/
Email: southwest.enquiries@tafe.qld.edu.au
HumeRidge Churches of Christ
(Service description sourced from service website)
Opening Hours: Saturdays 10:00 am – 12:00 pm
Contact: jason@humeridge.church
Address: 461 Hume Street, Toowoomba, QLD 4350
Website: https://humeridge.church/regular-programs/refugees-migrants/pages/english-classes
Garth Hamilton – Federal Member for Groom – Constituent Services
– Immigration, Citizenship, Migrant Services and Multicultural Affairs
– Centrelink, Government Services and Payments
– Australian Tax Office
– NDIS
– Passports
– Foreign Affairs
– Veterans Affairs
– Drought Support
– Aged Care
– Customs and Australian Border Force
– Superannuation and Financial Services
Opening Hours: Monday to Thursday – 9:00 am – 5:00 pm, Friday – 9:00 am – 4:00 pm
Contact: (07) 4632 4144
Address: 516 Ruthven St, Toowoomba, QLD 4350
Website: https://www.garthhamilton.com.au/groom/constituent-services/
Aboriginal Health Clinic & Aboriginal and Torres Strait Islander Child Health Service (Kobi House)
Darling Downs Hospital and Health Services. Hearing tests, speech therapy and health promotion programs
Referral: Self or other referral
Contact: 07 4616 6000
Opening Hours: Monday to Friday, 8:00 am – 4:30 pm
Address: Unara Health Village, Pechey Street, Toowoomba, QLD 4350
Website: www.health.qld.gov.au/darlingdowns
Early Intervention and Parenting Specialists
Referral: Self Referral – Please phone for an appointment
Contact: 07 4616 6000
Address: Child, Youth and Family Health, Unara Health Village, Toowoomba Hospital, Pechey Street QLD
Darling Downs Oral Health
Referral: Self Referral – Please phone for an appointment
Contact: 07 4616 6436 (Direct) or 1300 002 662 (Call Centre)
Address: Toowoomba Hospital, Pechey Street QLD
Toowoomba Acute and Community Mental Health Service
Referral: Anyone can refer themselves, or people they are concerned about to the ACT Team.
Opening Hours: 24/7
Contact: 1300 642 255 (24 hours or call 000 in an emergency)
Address: Fountain House, Toowoomba Hospital, James Street, Toowoomba QLD, or present at Emergency on Pechey Street
Lifeline Crisis Support 24/7
Contact: 13 11 14
Domestic & Family Violence Prevention Service (Relationships Australia)
Services offered include:
- Crisis counselling and support
- Safety planning
- Counselling for ongoing effects of domestic violence
- Assistance with domestic violence order applications
- Assistance at court if required
- Community training and education around healthy relationships for both men and women (service is planning on a move in the near future)
- Stopping Violence Program for Men (Self Referral or Court Referral)
Referral: Self referral by phone or come in to make an appointment
Opening Hours: Monday to Friday 8:00 – 8:00 pm, Saturday 10:00 – 4:00 pm
Contact: 1300 364 227
Address: 477 Ruthven Street, Toowoomba, QLD 4350
Website: http://www.raq.org.au/services/domestic-and-family-violence-prevention
Dvconnnect
Referral: Self Referral
Opening Hours: Womensline – 24 hours, 7 days a week, Mensline – 9:00 am – 12:00 Midnight, 7 days a week, Sexual Assault Line – 7 days a week, 7:30 am – 11:30 pm
Contact: Womensline – for women, children and young people – 1800 811 811 or Sexual Assault Line – 1800 010 120
Mensline – 1800 600 636
Website: www.dvconnect.org
Domestic Violence Action Centre (DVAC)
Referral: Self Referral
Toowoomba Contact: 07 4642 1354
Ipswich Contact: 07 3816 3000
Opening Hours: Monday to Friday 9:00 am – 5:00 pm
Website: www.dvac.org.au Email: info@dvac.org.au
Elder Abuse Prevention Unit
Referral: Self Referral
Opening Hours: Monday to Friday from 9:00 am to 5:00 pm
Contact: Helpline – 1300 651 192 or Interstate Contact Number: (07) 3867 2525
Address (mailing): PO Box 2376, Chermside Central, QLD 4032
Website: www.eapu.com.au
Email: – Elder Abuse Prevention Unit – eapu@uccommunity.org.au
– Rural and Remote Peer Support Network – eapu.psn@uccommunity.org.au
Alcoholics Anonymous (AA)
On call service available 24 hours a day on 07 4632 2466 or 1300 222 222
Referral: Self Referral
Website: www.aa.org.au
Al-Anon Family Groups
Contact: 1300 AL ANON (1300 252 666)
Referral: Self Referral
Website: www.al-anon.org.au
Life Recovery Day Program
Opening Hours: Monday to Friday, 8:30 am – 4:30 pm
Contact: 3422 1500
Referral: Self Referral
Website: www.teenchallengeqld.org.au/new-life-centre
Email: tcqld@teenchallenge.org.au
Creating Options – Drug ARM Australasia
Referral: Self-referral. Please call our Central Intake team on 3620 8880
Opening Hours: Monday to Friday 8:30am- 4:00pm
Contact: 07 3620 8860 for more information
Address: Shop 14, 192-198 James St (Red Edge Centre), Toowoomba, QLD 4350
Website: https://www.drugarm.com.au/about-us/
Alcohol and Other Drugs Service (AODS) – (Formerly ATODS)
Referral: Self Referral – Please phone or drop in to the centre
Opening Hours: Monday to Wednesday, 8:30 am – 4:00 pm, Thursday 8:30 am – 12:30 pm, Friday from 8:30 am – 4:00 pm
Contact: 07 4616 6100
Address: Toowoomba Base Hospital, Pechey Street, Toowoomba, QLD 4350
Sunrise Way Drug and Alcohol Rehab
Referral: Self Referral – Please phone to make an appointment
Cost: Please call to enquire about price. Possible subsidy for those on Centrelink benefits. Opening Hours: Please call during business hours to make an appointment.
Contact: 07 4638 9091
Address: 9 Tourist Road, Toowoomba, QLD 4350
Website: https://www.sunriseway.com.au
Email: info@sunriseway.com.au
Lifeline
Referral: Self Referral – Please phone or drop in to the centre
Opening Hours: Monday to Friday 9:00 am – 5:00 pm
Contact: 1300 991 443
Address: 33 Russell Street, Toowoomba, QLD 4350
Website: www.lifelinedarlingdowns.org.au
Lives Lived Well (formerly ADFQ, Alcohol and Drug Foundation Queensland)
They run a range of community programs and services across QLD to help manage their addictions and move forward in life.
All services delivered professionally in confidence, and are free to access, though residential services do incur a small charge.
Referral: Self Referral – Please phone or drop in to the centre
Opening Hours: Monday to Friday, 8:30 am – 4:30 pm
Contact: 07 4632 0899 orn 1300 727 957 (Phone Counselling)
Address: 63 Neil Street, Toowoomba, QLD 4350
Website: http://www.liveslivedwell.org.au/
Email: info@liveslivedwell.org.au
CatholicCare Social Services (previously known as Centacare)
Offers a range of family and relationship services including:
- Psychology and counselling services
- Safer Families Support Services
- Community Justice Group
- Family Relationships Centre; Offers a number of education based parenting programs including:
– Building Connections
– Keeping Kids in Mind
– Tuning Into Kids
– Post Separation Cooperative Parenting Program
– How to Raise Resilient Children
- Refugee and Migrant Support (TRAMS)
Referral: Self Referral
Opening Hours: Monday to Friday from 8:30 am to 5:00 pm (Friday to 4:30 pm)
Contact: 1300 477 433
Address: 502 Ruthven Street, Toowoomba QLD 4350
Website: https://www.catholiccare.services/contact-us
Email: connect@catholiccare.org
Lifeline
Provides a number of personal and family support programs including:
- Family Support
- Relationship Issues
- Indigenous Services
- Emergency Relief
- Youth Services
- Mental Health
- Financial Issues
Referral: Self Referral – Please phone for an appointment; some programs may require an agency referral
Opening Hours: Monday to Friday 9:00 am – 5:00 pm
Contact: 1300 991 443
Address: 33 Russell Street, Toowoomba QLD 4350
Website: www.lifelinedarlingdowns.org.au
Toowoomba Child Safety Service Centre
Referral: Self Referral by phone or drop into the centre
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm
Phone Contact: 4616 1800 or 1800 177 135 (Emergency After Hours)
Address: Level 1, 128 Margaret Street, Toowoomba, QLD 4350
Toowoomba North Child Safety Service Centre
Address: Level 1, 128 Margaret Street, Toowoomba, QLD 4350
Phone Contact: (07) 4616 1800
Toowoomba South Child Safety Service Centre
Address: Level 1, 128 Margaret Street, Toowoomba, QLD 4350
Phone Contact: (07) 4616 1800
Western Downs Intake and Assessment (WIDA) Child Safety Service Centre
Address: 1A Kitchener Street, Toowoombda, QLD, 4350
Phone: (07) 4614 9100 OR 1800 177 135 (Emergency After Hours)
Red Cross – Toowoomba Homeless Homestay Program
They offer emergency services, international program, Aboriginal and Torres Strait people social inclusion, protecting
people from war, migration support and development of stronger communities.
Phone Contact: 07 4638 7464
Opening Hours: Monday – Friday, 8:30 am – 4:30 pm
Fax Contact: 03 9348 2513 (National Office)
YouTurn (formerly known as United Synergies Toowoomba)
They also offer Life skills support, advocacy and meditation, case management, advice and referral to services, support and advice relating to court appearances, community education, contact with families, assistance with food and limited financial help.
Phone Contact: (07) 4632 2802
Address: 201 Hume St, Toowoomba, QLD 4350
Opening Hours: Monday – Friday, 8:30 am – 4:30 pm
Website: https://youturn.org.au/contact-us/
Relationships Australia
Referral: Self Referral by phone
Contact: 1300 364 277
Address: 477 Ruthven Street, QLD 4350
Opening Hours: Monday – Friday 8:30 am – 5:00 pm (Tuesday 8:30 am – 7:00 pm)
Website: www.relationships.org.au
1800RESPECT
Referral: Self Referral by phone
Contact: 1800RESPECT (1800 737 732), NRS: 1800 555 677, Interpreter: 13 14 50
Website: www.1800respect.org.au
TRUE Relationships and Reproductive Health
An under 25s program provides a range of clinical services, at no cost to those eligible. This includes contraception advice, cervical screening test, sexual health checks and tests for sexually-transmitted infections.
Please phone for bookings and costs
Opening Hours: Monday to Friday 8:30 am – 5:00 pm
Contact: 07 4632 8166
Address: 661 Ruthven Street, Toowoomba, QLD 4350
Website: www.true.org.au
Email: twbadmin@true.org.au
Uniting Care Community
Referral: Self Referral – No appointment needed
Opening Hours: Monday to Friday from 9.00am to 5.00pm
Contact: 07 4688 3949
Address: 61 Bellevue Street, Toowoomba, QLD 4350
Website: www.uccommunity.org.au
Email: rai.toowoomba@uccommunity.org.au
Mercy Community Services – Connected Families Program
Referral: No referral needed.
Opening Hours: Monday to Friday from 9.00am to 5.00pm
Contact: 07 4617 7600
Address: 104 South Street Toowoomba, Q 4350
Website: www.mercycs.org.au
Email: toowoomba.admin@mercycs.org.au07
Centrelink & Medicare
Referral: Self Referral – Please phone or drop in to the centre
Opening Hours: Centre Hours, Monday to Friday from 8:30 am – 4:30 pm
Contact: Best to find the relevant number online at their website under ‘Contact Us’,or phone 132 468 to hear recorded information regarding payments and services. The Medicare number is 132 011
Address: 12 Bell Street, Toowoomba, QLD 4350
Website: www.humanservices.gov.au
Lifeline
- Financial Counselling
- Problem Gambling Counselling
- Food Parcels (2 per calendar year)
Referral: Self Referral – Please phone for an appointment
Opening Hours: Monday to Friday 9:00 am to 5:00 pm
Contact: 1300 991 443
Address: 33 Russell Street, Toowoomba, QLD 4350
Website: www.lifelinedarlingdowns.org.au
St Vincent de Paul Society
- Budget Counselling (all other counselling please refer to Lifeline)
- No Interest Loans Scheme (NILS)
– For the purchase of essential whitegoods and basic furniture only
– Conditions do apply
Referral: Self Referral – Please phone for an appointment
Opening Hours: Monday to Friday from 9:30 am to 12:00 pm then 1:00 pm to 2:30 pm
Contact: 07 4699 5222 (Please leave a message if unavailable)
Address: 4 Julia Street, Toowoomba, QLD 4350
Website: www.vinnies.org.au/
St Vincent de Paul Society
Referral: Agency or self referral; please phone first for an appointment
Opening Hours: Monday to Friday: 9:30 am – 12:00 pm and 1:00 pm – 2:30 pm
Contact: (07) 4699 5222
Address: 4 Julia Street, Toowoomba, QLD 4350
Website: www.vinnies.org.au
Email: charity.tba@svdpqld.org.au
Toowoomba Food Assist
Drivers License is needed / Form of ID. EFTPOS available.
Referral: Self Referral
Opening Hours: Monday to Friday: 9.00 am – 4.00 pm
Contact: (07) 4634 1157 (Warehouse) 4638 1939 (Office)
Address: 148 Campbell Street, Toowoomba, QLD 4350
Website: https://www.foodassist.com.au/
Email: office@actscare.com.au OR foodassist@actscare.com.au
Toowoomba Youth Service (Youth at Risk Initiative)
Referral: Self Referral – please phone for an appointment beforehand
Opening Hours: Monday to Friday 9.00 am – 4.30 pm
Contact: 07 4639 1333
Address: 201 Hume Street, Toowoomba, QLD 4350
Website: http://unitedsynergies.com.au
Aussie Helpers
Will do up food boxes for the rural community and primary producers
Contact: 1300 665 232
Website: www.aussiehelpers.org.au Email: admin@aussiehelpers.org.au
Loaves and Fishes
Opening Hours: 8:30 am – 4:00 pm
Address: 106 Hill Street, Toowoomba (Newtown), QLD, 4350
Contact (Food Parcel Hotline): (07) 4632 6941
Website: https://www.facebook.com/people/Loaves-and-Fishes-Care-Services-Toowoomba/100081740215828/
Email: landfcaretwba@gmail.com
Harlaxton Neighbourhood Centre
17D Coonan Street, Harlaxton, QLD 4350
Contact: (07) 4639 2868
Website: https://www.facebook.com/Harlaxton-Neighbourhood-Centre-268564673248685/
Email: harlaxtonnc@bigpond.com
Christ Life Presbyterian Church
Opening Hours: Monday to Friday, 10:00 am – 3:00 pm
Address: 492 South St, Glenvale, QLD 4350
Contact: (07) 4633 4000
Website: http://www.christlife.org.au/
Email: office@christlife.org.au
ADRA Australia
Address: 29 Bell St, Toowoomba, QLD 4350
Opening Hours: Monday to Thursday, 9:00 am – 3:00 pm
Contact: (07) 4638 8111
Website: https://www.adra.org.au/
Anglicare
As costs for day-to-day expenses such as rent, food and power continue to rise, a setback such as sickness, loss of a job or an unexpected bill can make you feel your financial situation is getting out of control.
If you’re finding it difficult to pay for food, Anglicare can provide immediate practical assistance through their mobile community pantry and community pantry at shops.
If you’re finding it difficult to pay for household bills or need someone to talk to about your financial situation, Anglicare can provide immediate practical assistance.
Contact: 1300 610 610
Website: https://anglicaresq.org.au/
Email: info@anglicaresq.org.au
Clewley Park Community Amenities Building
For those in emergency circumstances or experiencing homelessness, Clewley Park in South Toowoomba has a community amenities building consisting of a kitchenette / laundry room, two unisex accessible shower cubicles, two standard restrooms, three unisex ambulant restrooms and a common outdoor covered area.
Address: Pechey Street, South Toowoomba, QLD, 4350
Contact: 13 18 72 (TRC General Enquiries Number)
Website: https://www.tr.qld.gov.au/facilities-recreation/parks-gardens/parks-by-location/south-toowoomba-clewley-park
Email: info@tr.qld.gov.au
ARAFMI
A service providing support services to carers providing care to friends or family members with mental health concerns. They also provide education, training, counselling, peer support groups, relief from caring role, respite and practical assistance. Short term accommodation everyday available.
Toowoomba Address: 27 Blue Hills Drive, Rangeville, QLD 4350
Toowoomba Contact Number: 4687 7771
Opening Hours: Monday to Friday, 8:00 am – 4:30 pm
Website: https://arafmi.com.au/
Toowoomba Community Mental Health Centre
Address: Toowoomba Base Hospital, Pechey St, Toowoomba QLD 4350
Contact: 4616 6000
Teen Challenge
“Our heart is to see young people not only set free from their addictions, but also to find wholeness – spiritually, mentally and physically.”
For enquiries regarding accounts, family support, marketing and events.
Admin Centre and Training Contact Details: tcqld@teenchallenge.org.au OR Ph: 07 3422 1500
For enquiries regarding the men’s (16 – 39 years) and women’s (16 – 29 years) rehabilitation program.
New Life Centre Contact Details: newlifecentre@teenchallenge.org.au OR Ph: 07 4637 0211
For enquiries regarding crisis accommodation for young men aged 16-25 years.
New Hope House Contact Details: newhopehouse@teenchallenge.org.au OR Ph: 07 3356 6824
Website: http://www.teenchallengeqld.org.au
Headspace
Headspace Toowoomba offers early intervention services to young people aged 12 to 25 in one youth friendly location. Their services include mental, physical and sexual health, drug and alcohol support, vocational and educational assistance as well as community engagement activities.
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm
Address: 1 Snell St, Toowoomba QLD 4350
Contact: 4639 9000
Alternate Contact: headspace.toowoomba@unitedsynergies.com.au
Social Media: https://www.facebook.com/headspacetoowoomba
Website: https://www.headspace.org.au/headspace-centres/toowoomba
Regional and Rural Mental Health Services
They provide a variety of services to support the health and wellbeing of your mind, emotions and spirit. It is their privilege to be able to offer their clients respect, care and encouragement to assist them to identify and build on their strengths, and to provide them with new skills, so they can shape their lives in satisfying ways.
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm
Address: 137 Russell Street, Toowoomba QLD 4350
Contact: 4637 9989
Alternate Contact: admin@regionalmentalhealth.com.au
Website: http://www.regionalmentalhealth.com.au/
Momentum (Formerly Toowoomba Clubhouse)
Momentum is a Toowoomba-based community that is dedicated to supporting adults in the community who have experienced mental ill health and provides them with opportunities to develop the skills and confidence necessary to live a satisfying and productive lives.
Opening Hours: Monday to Thursday, 9:00 am – 4:30 pm, Friday, 9:00 am – 4:00 pm
Address: 112 Russell Street, Toowoomba QLD 4350
Contact: 4632 4688
Website: https://momentummentalhealth.com.au/
Mental Illness Fellowship QLD (MIFQ) (Merged with Richmond Fellowship Queensland in 2018)
MIFQ provides specialised programs and services for people living with mental illness and their families and carers.
Address: 17 Freighter Avenue, Toowoomba QLD 4350
Contact: 4634 0983
Website: https://www.mifa.org.au
Email: twba@rfq.com.au
The Sunrise Way
A 16 week program providing live-in rehabilitation for both men and women, and time to heal to feel at ease to approach the community again, living free from addictions. Halfway House accommodation available on completion of program for up to 6 months. Participants must be over 18 years.
Address: 9 Tourist Road, Toowoomba QLD 4350
Contact: 4638 9091
Website: http://www.sunriseway.com.au/
Email: info@sunriseway.com.au
Wellways Toowoomba
Wellways Australia Limited is a leading not-for-profit mental health and disability support organisation with services spanning mental health and disability and community care. They support their participants through support coordination, helping the maintain their independence in their home life, connecting them with society and providing support for their family, friends and carers. Wellways is a registered NDIS provider.
Address: 15/17 Kitchener St, East Toowoomba QLD 4350
Contact: 07 3720 8155 OR 1300 111 400
Website: https://www.wellways.org/
Email: enquiries@wellways.org
The Housing Hub
The Housing Hub is a new way for people with disability to find suitable housing. Advertising vacancies from a range of housing providers, The Housing Hub also hosts a
library of useful information about housing options and planning your move.
At the moment, The Housing Hub lists vacancies from housing providers in New South Wales, Queensland, South Australia and Victoria. Vacancies may include existing SDA properties, new SDA builds, non-SDA supported accommodation, private rental, and properties for sale. The range of vacancies will continue to grow as the service develops.
Address: 10 Russell St, Toowoomba, QLD 4350
Opening Hours: Monday – Friday, 9:00 am to 4:30 pm
Contact: (07) 4699 4440 OR Online Webform at https://www.thehousinghub.org.au/contact-us/
Website: https://www.thehousinghub.org.au/
Email: toowoombahousinghub@hpw.qld.gov.au
Vinnies – Homeless Hostel (Men) (formerly OZCARE Emergency Accommodation)
Vinnies (formerly Ozcare) operate eight hostels throughout Queensland that provide short term accommodation and support to get your life back on track.
Office Hours: Monday – Friday, 6:00 am – 10:00 pm
Service Hours (Getting a Bed): 24 hours, last admissions at 9:00 pm (walk-ins and online referrals accepted)
Contact: 1800 846 643
Address: 206 James Street, Toowoomba, QLD 4350
Website: www.qld.vinnies.org.au
Email: reception@svqpqld.org.au
Toowoomba Supported Accommodation
Address: 110 Mary Street, Toowoomba, QLD 4350
Contact: 07 4638 1939
Website: www.actscare.com.au/supported-housing
Email: admin@actscare.com.au
Bracker House
Address: 3 Bracker Street, Toowoomba, QLD 4350
Contact: 07 4638 7641 or 0477 012 082
Website: http://www.brackerhouse.com.au
Email: brackerhouse@westnet.com.au
Gateway House
Address: 26 Stephen Street, Toowoomba, QLD 4350
Contact: 07 4639 2740
Website: http://www.unitedsynergies.com.au
Daisy House (Help a Friend)
Address: 80 Anzac Ave, Toowoomba (Newtown), QLD 4350
Contact: 07 4659 9124 or 0409 892 094 (Alternate Number)
Website: www.hafc.org.au
Email: office@hafc.org.au
Red Cross
Contact: 3333 8733 (Ask to speak to Intake Officer – Homestay Program)
Website: www.redcross.org.au/homelessness.aspx
Yellow Bridge / The Haven
Address: 879 Ruthven St, Toowoomba, QLD 4350
Contact: 07 4639 3821 OR 1300 882 764
Website: https://yellowbridgeqld.com.au/
Missions Australia – Going to Places Program
Housing and tenancy support services for 16 – 25 year old persons at risk of or currently in a state of homelessness. This service is mobile (ie, they can come to you or a specified location within the Toowoomba catchment area if you meet certain eligibility requirements), and can assist in terms of Centrelink support, everyday living skills, support with documentation and referral. May receive housing stock in the future. Commenced in Toowoomba as at December 2017.
Address: Suite 3 tenancy A, 64 Annand St, Toowoomba, Qld, 4350
Contact: 07 4614 6215 or 0428 755 679
Email: wenitonga@missionaustralia.com.au
Website: https://www.missionaustralia.com.au/servicedirectory/211-homelessness/going-places-toowoomba1
Toowoomba Women’s Collective – Protea Place
Protea Place will provide a safe day space for women to connect to practical supports, where women can receive holistic care under one roof.
Everyone deserves to have their basic needs met – a shower, a hot meal, a place to wash your clothes and the ability to access necessities like clothes, toiletries and hygiene products. And importantly – the basic human need of connection. To talk to someone who cares. There is currently no place in Toowoomba for women to access these services. This is what Protea Place aims to provide. Please note, Protea Place does not provide accommodation.
Address: 131 Russell Street, Toowoomba, QLD, 4350
Opening Hours: Monday, Wednesday and Friday (drop-in), 10:00 am – 2:00 pm (Lunch served at 12:00 noon)
Opening Hours (Client Appointments, Case Management, Outreach and Groups): Tuesday and Thursday, 10:00 am – 4:00 pm (by appointment only)
Opening Hours (Crisis support, showers, laundry, clothing, food vouchers, toiletries): Monday to Friday, 10:00 am – 4:00 pm. Please call or text ahead to let them know you are coming.
Contact: (07) 4613 1378 OR 0403 756 783
Email: contact@protea.org.au
Tenancy Services
Residential Tenancies Authority (RTA) – State-wide Service.
The Residential Tenancies Authority is a state government statutory body that makes a positive difference to Queensland’s residential rental sector. The RTA provides tenancy information, bond management, dispute resolution, investigation, policy and education services.
Opening Hours: Monday to Friday, 8:30 am – 5:00 pm
Phone: 1300 366 311
Website: www.rta.qld.gov.au
Tenants’ Union of Queensland – State-wide Service
Tenants Queensland (formerly Tenants Union of Queensland) is a specialist statewide community legal service for tenancy law matters and provides a free tenancy law advice service for residential tenants.
Phone: 1300 744 263
Website: www.tuq.org.au
Ipswich Regional Advocacy Service Inc. (IRASI) – Ipswich Service
IRASI offers support to community members that are experiencing difficulties relating to a disability or a mental health concern. While we do not provide legal advice, we do offer assistance in communicating with relevant parties and provide support to navigate the processes involved with appearing in court, if needed.
Address: 40 South St, Ipswich, QLD, 4305
Phone: (07) 3281 5409 12:00 no
Momentum Mental Health (Formerly Toowoomba Clubhouse)
Referral: Self-Referral, please phone for an appointment; phone or drop in to the centre for an orientation
Breakfast available from 8:00 am – 9:00 am at the cost of $2.00, Orientation Drop In after 10:00 am, Wednesday Social after 11:00 am, Social Recreation Session once per month on a Saturday (check calendar of events on the website for further information).
Opening Hours: Monday to Thursday, 9:00 am – 4:30 pm, Friday, 8:00 am – 4:00 pm
Contact: Ph. 07 4632 4688
Address: 112 Russell Street, Toowoomba, QLD 4350
Website: https://momentummentalhealth.com.au/
Email: admin@momentummentalhealth.com.au
TOMNET (The Older Men’s Network)
Referral: Self Referral
Opening Hours: Monday to Friday 8:30 am – 4:00 pm
Contact: 07 4638 9080
Address: 223 Hume Street, Toowoomba, QLD 4350
Website: www.tomnet.org.au
Email: admin@tomnet.org.au
Yourtown Parentline
Opening Hours: 7 days a week, 8:00 am – 10:00 pm
Contact: 1300 301 300
Website: www.parentline.com.au
Rosies – Friends on the Street
Street Outreach: Harlaxton Park (Wednesday 5:00 pm – 7:00 pm), Wine Drive Park (Sunday 10:30 – 12:30 pm)
Contact: 3396 4267
Fax: 07 3396 3205
Website: www.rosies.org.au
Email: rosiestoowoomba@gmail.com
TRAMS (Toowoomba Refugee and Migrant Support)
Referral: Self Referral
Opening Hours: Monday – Thursday (Classes), 8:30 – 5:00 pm
Contact: 1300 477 433
Address: 502 Ruthven Street, Toowoomba, QLD 4350
Website: https://www.catholiccare.services/trams
Email: enquiries@catholiccare.service
Toowoomba City Men’s Shed
Contact: 0413 875 583
Address: 127a James Street, Toowoomba, QLD, 4350
Opening Hours: Tuesday, Thursday and Friday, 8:00 am – 12:00 noon
Website: http://www.toowoombacitymensshed.com
Email: tcmshed@outlook.com
CPL (Formerly Cerebral Palsy League)
Opening Hours: Monday – Friday, 8:30 – 4:30 pm
Contact: 07 4688 9400 OR 1800 275 753
Address: 21-25 Scott Street, Toowoomba, QLD, 4350
Email: info@cpl.org.au
Healthy Options Australia – Drug ARM Australasia
Breakthrough for Families
Breakthrough for Families Queensland is a Free Alcohol and Drug (AOD) information sessions – education based group sessions and individual support sessions. Links to other programs in the local area, like AOD group programs, withdrawal support services or counselling.
Referral: Self- referral. Please call our Central Intake team on 3620 8880
Opening Hours: Monday to Friday 8:30am- 4:00pm
Contact: 07 3620 8860 for more information
Address: Shop 14, 192-198 James St (Red Edge Centre), Toowoomba, QLD 4350
Website: www.breakthroughforfamiliesqld.org.au
SAILSS (Salvation Army Individual Lifestyle Service)
Contact: 4639 4026
Address: 2 Curtis Street, Toowoomba, QLD 4350
Website: http://www.salvos.org.au/sailss
Email: sailss.dd@aue.salvationarmy.org