Community Services

Aged and Disability Advocacy Australia (ADA Australia), formerly known as Queensland Aged and Disability Advocacy Inc (QADA), is a not-for-profit, independent, community-based advocacy and education service, jointly funded by the Commonwealth and State governments. ADA Australia assists older people and people with disabilities to understand and exercise their rights and responsibilities, as well as resolve their aged care and community care issues (in both home and residential aged care settings), through free and confidential information, education and client directed advocacy support. ADA Australia also provides a guardianship advocacy service to support adults whose capacity is in question with guardianship and administration matters, including support before the Queensland Civil and Administrative Tribunal (QCAT).

Referral: Self Referral – Please phone for an appointment
Opening Hours: Monday to Friday 9:30 am – 4:30 pm (Phone lines open 9:00 am to 4:00 pm)
Contact: 1800 818 338 (Enquiries can also be lodged online via their website below)
Website: www.adaaustralia.com.au
Email: info@adaaustralia.com.au

Basic Rights Queensland Inc.

Basic Rights Queensland provides free, state-wide information, advice, advocacy and legal services on Social Security (Centrelink and Employment Services) and Disability Discrimination matters. 
Referral: Self Referral – Phone
Opening Hours: 
Social Security Telephone Advice Service: Monday – Thursday 9:30 am – 4:30 pm / Friday 9:30 am – 12:30 pm
Disability Discrimination Telephone Advice Service : Monday – Thursday 9:30 am – 4:30 pm / Friday 9:30 am – 12:30 pm
Telephone Advice Booking and Administration Line : 9.30am – 12:30pm and 1:30pm – 4.30pm weekdays
Telephone Advice (Women’s Employment Line): Monday and Tuesday: 9:00 – 1:00 pm, Friday 9:00 – 4:00 pm
Contact Number (Booking and Administration Line): 07 3847 5532 OR 1800 358 511 (Free Call)
Contact Number (Women’s Employment Line): 1800 358 511 
Website: https://www.brq.org.au/
Email: brq@brq.org.au

Residential Tenancies Authority (RTA) – State-wide Service.
The Residential Tenancies Authority is a state government statutory body that makes a positive difference to Queensland’s residential rental sector. The RTA provides tenancy information, bond management, dispute resolution, investigation, policy and education services.
Opening Hours: Monday to Friday, 8:30 am – 5:00 pm
Phone: 1300 366 311
Website: www.rta.qld.gov.au 

Tenant’s Queensland – State-wide Service
Tenants Queensland (formerly Tenants’ Union of Queensland) is a specialist statewide community legal service for tenancy law matters and provides a free tenancy law advice service for residential tenants.
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm (Extended opening hours Tuesday and Wednesday 9:00 am – 7:00 pm)
Phone: 1300 744 263 OR (07) 3832 9403 (Brisbane)
Website: www.tenantsqld.org.au 

The Advocacy and Support Centre (TASC)

Provides a free advocacy service to those with a disability in Toowoomba and the South West Queensland. Areas of assistance include, but are not limited to, housing issues, complaints about disability services (government and non-government), transport rights and discrimination.
Referral: Agency or self referral – Phone or drop into the centre.
Opening Hours: Monday to Friday 9:00 am – 4:30 pm
Contact: (07) 4616 9700
Address: 223 Hume Street, Toowoomba, QLD 4350

Email: reception@tascnational.org.au

Harlaxton Neighbourhood Centre

“Our heart is to see young people not only set free from their addictions, but also to find wholeness – spiritually, mentally and physically.”

For enquiries regarding the men’s (age 16 – 39) and women’s (age 16 – 29) rehabilitation program.
Corporate Office Contact Details: tcqld@teenchallenge.org.au OR Ph: (07) 3422 1500 (Women’s Rehab)
Corporate Office Opening Hours: Monday to Friday, 8:30 am – 4:30 pm
For enquiries regarding crisis accommodation for young men aged 16-25 years.
New Hope House Contact Details: newhopehouse@teenchallenge.org.au OR Ph: (07) 3356 6824 (Brisbane)
New Hope House Opening Hours: 8:30 am – 5:00 pm
Website: http://www.teenchallengeqld.org.au
Email: tcqld@teenchallenge.org.au

Headspace Toowoomba offers early intervention services to young people aged 12 to 25 in one youth friendly location. Our services include mental, physical and sexual health, drug and alcohol support, vocational and educational assistance as well as community engagement activities.
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm. Address: 1 Snell St, Toowoomba QLD 4350 
Contact: 4639 9000 
Alternate Contact: headspace.toowoomba@unitedsynergies.com.au
Social Media: https://www.facebook.com/headspacetoowoomba
Website: https://www.headspace.org.au/headspace-centres/toowoomba
Email: headspace.toowoomba@youturn.org.au

Assist in developing skills, social connections and employment opportunities for young people at risk of or experiencing homelessness. Currently provided in Queensland for youths aged 12 – 21 years of age. 
Self-Referral, referrals from Child Safety or leaving detention accepted. 
Address: 371 Taylor Street, Toowoomba, QLD 4350
Contact: 07 4614 1600 OR (07) 3333 8733
Website: https://www.qld.gov.au/youth/family-social-support/yhars-youth-housing/

AEIOU Toowoomba

We provide care, support, therapy and education to autistic children and their families. We provide this integrated care program all within a naturalistic early childhood setting, much like daycare.

For pain, toothache concerns and emergency
care phone between 8 am and 12 pm. For all other appointments (including
dentures) phone between 12 pm to 4:30 pm. You can phone during this time with
any questions or to be added to the waiting list.
Referral: Self Referral – Please phone for an appointment
Opening Hours: Monday to Friday 8:00 am to 4:30 pm
Contact: 1300 082 662
Address: Toowoomba Hospital, Pechey Street QLD
Website: https://www.darlingdowns.health.qld.gov.au/services/dental/dental-toowoomba-hospital#section__contact-us

1300 MH CALL is a confidential mental health telephone triage service for Queenslanders that provides the first point of contact to public mental health services.
Opening Hours: 24/7 
Contact: (07) 4616 5210 (Telephone and After Hours Number) or Call 1300 MHCALL (1300 642 255)
Address: Fountain House, Toowoomba Hospital, James Street, Toowoomba QLD, or present at Emergency on Pechey Street

A not-for-profit organisation aimed at education, rehabilitation and support of those affected by addiction. Please contact Tanya Hickey. 
They run a range of community programs and services across QLD to help manage their addictions and move forward in life.
All services delivered professionally in confidence, and are free to access, though residential services do incur a small charge.
Referral: Self Referral – Please phone or drop in to the centre
Opening Hours: Monday to Friday, 8:30 am – 4:30 pm
Contact: 1300 727 957 (Phone Counselling)
Address: 63 Neil Street, Toowoomba, QLD 4350
Website: http://www.liveslivedwell.org.au/
Email: info@liveslivedwell.org.au

ADIS 24/7 Alcohol and Drug Support

A 24 hours, 7 days a week confidential support service offering support for people in Queensland with alcohol and other drug concerns, their loved ones and health professionals. Counseling, information and advice. Anytime. Anywhere.
Contact: 1800 177 833

Offers a range of family and relationship services including:

Referral: Self Referral
Opening Hours: Monday to Friday from 9:30 am to 5:00 pm
Contact: 1300 477 433 or 1300 348 248 (direct)
Address: 502 Ruthven Street, Toowoomba QLD 4350
Website: https://www.catholiccare.services/contact-us
Email: hello@catholiccare.services

Lifeline

Provides a number of personal and family support programs including:

Referral: Self Referral – Please phone for an appointment; some programs may require an agency referral
Opening Hours: Monday to Friday 9:00 am – 5:00 pm
Contact: 1300 991 443
Address: 33 Russell Street, Toowoomba QLD 4350
Website: www.lifelinedarlingdowns.org.au

Toowoomba Child Safety Service Centre

Referral: Self Referral by phone or drop into the centre
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm
Phone Contact: 4616 1800 or 1800 177 135 (Emergency After Hours)
Address: Level 1, 128 Margaret Street, Toowoomba, QLD 4350

Toowoomba North Child Safety Service Centre

Address: Level 1, 128 Margaret Street, Toowoomba, QLD 4350
Phone Contact: (07) 4616 8900

Toowoomba South Child Safety Service Centre

Address: Level 1, 128 Margaret Street, Toowoomba, QLD 4350
Phone Contact: (07) 4616 8900

Western Downs Intake and Assessment (WDIA) Child Safety Service Centre

Address: 1A Kitchener Street, Toowoomba, QLD, 4350
Phone: (07) 4614 9100 OR 1800 177 135 (Emergency After Hours)

As costs for day-to-day expenses such as rent, food and power continue to rise, a setback such as sickness, loss of a job or an unexpected bill can make you feel your financial situation is getting out of control.

If you’re finding it difficult to pay for food, Anglicare can provide immediate practical assistance through their mobile community pantry and community pantry at shops.
If you’re finding it difficult to pay for household bills or need someone to talk to about your financial situation, Anglicare can provide immediate practical assistance.
Contact: 1300 610 610
Website: https://anglicaresq.org.au/
Email: info@anglicaresq.org.au

Clewley Park Community Amenities Building

For those in emergency circumstances or experiencing homelessness, Clewley Park in South Toowoomba has a community amenities building consisting of a kitchenette / laundry room, two unisex accessible shower cubicles, two standard restrooms, three unisex ambulant restrooms and a common outdoor covered area. 

Address: Pechey Street, South Toowoomba, QLD, 4350
Contact: 13 18 72 (TRC General Enquiries Number)
Website: https://www.tr.qld.gov.au/facilities-recreation/parks-gardens/parks-by-location/south-toowoomba-clewley-park
Email: info@tr.qld.gov.au

A service providing support services to carers providing care to friends or family members with mental health concerns. They also provide education, training, counselling, peer support groups, relief from caring role, respite and practical assistance. Short term accommodation everyday available.

Toowoomba Address: 27 Blue Hills Drive, Rangeville, QLD 4350
Toowoomba Contact Number: (07) 3254 1881 or 1300 554 660 (Carer Support Line)
Opening Hours: Monday to Friday, 8:00 am – 4:30 pm
Website: https://arafmi.com.au/

Toowoomba Community Mental Health Centre

Address: Toowoomba Base Hospital, Pechey St, Toowoomba QLD 4350
Contact: (07) 4616 5210
Website: https://www.darlingdowns.health.qld.gov.au/services/adult-mental-health/adult-mental-health-toowoomba-hospital

Teen Challenge

“Our heart is to see young people not only set free from their addictions, but also to find wholeness – spiritually, mentally and physically.”

For enquiries regarding accounts, family support, marketing and events.
Admin Centre and Training Contact Details: tcqld@teenchallenge.org.au OR Ph: 07 3422 1500

For enquiries regarding the men’s (16 – 39 years) and women’s (16 – 29 years) rehabilitation program.
New Life Centre Contact Details: newlifecentre@teenchallenge.org.au OR Ph: 07 4637 0211

For enquiries regarding crisis accommodation for young men aged 16-25 years.
New Hope House Contact Details: newhopehouse@teenchallenge.org.au OR Ph: 07 3356 6824

Website: http://www.teenchallengeqld.org.au

Headspace

Headspace Toowoomba offers early intervention services to young people aged 12 to 25 in one youth friendly location. Their services include mental, physical and sexual health, drug and alcohol support, vocational and educational assistance as well as community engagement activities.
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm
Address: 1 Snell St, Toowoomba QLD 4350 
Contact: (07) 4639 9000 
Alternate Contact: headspace.toowoomba@unitedsynergies.com.au
Social Media: https://www.facebook.com/headspacetoowoomba
Website: https://www.headspace.org.au/headspace-centres/toowoomba
Email: headspace.toowoomba@youturn.org.au

Regional and Rural Mental Health Services

They provide a variety of services to support the health and wellbeing of your mind, emotions and spirit. It is their privilege to be able to offer their clients respect, care and encouragement to assist them to identify and build on their strengths, and to provide them with new skills, so they can shape their lives in satisfying ways.
Opening Hours: Monday to Friday, 9:00 am – 5:00 pm
Address: 10517 New England Highway, Highfields, QLD, 4352 
Contact: (07) 4637 9989 
Alternate Contact: admin@regionalmentalhealth.com.au
Website: http://www.regionalmentalhealth.com.au/

Momentum (Formerly Toowoomba Clubhouse)

Momentum is a Toowoomba-based community that is dedicated to supporting adults in the community who have experienced mental ill health and provides them with opportunities to develop the skills and confidence necessary to live a satisfying and productive lives. 
Opening Hours: Monday to Friday, 9:00 am – 4:00 pm
Address: 112 Russell Street, Toowoomba QLD 4350 
Contact: (07) 4632 4688 
Website: https://momentummentalhealth.com.au/
Email: Admin@momentummentalhealth.com.au

Mental Illness Fellowship Australia (MIFA) (Merged with Richmond Fellowship Queensland in 2018)

MIFA provides specialised programs and services for people living with mental illness and their families and carers.
Address: 18 Hanna Court, Kearney’s Spring, QLD 4350 
Contact: 07 4634 0983
Website: https://mifa.org.au/get-support/ or https://www.rfq.com.au/contact-us/
Email: twba@rfq.com.au

The Sunrise Way

A 16 week program providing live-in rehabilitation for both men and women, and time to heal to feel at ease to approach the community again, living free from addictions. Halfway House accommodation available on completion of program for up to 6 months. Participants must be over 18 years. 
Address: 9 Tourist Road, Toowoomba QLD 4350 
Contact: (07) 4638 9091 
Website: http://www.sunriseway.com.au/
Email: info@sunriseway.com.au

Wellways Toowoomba

Wellways Australia Limited is a leading not-for-profit mental health and disability support organisation with services spanning mental health and disability and community care. They support their participants through support coordination, helping the maintain their independence in their home life, connecting them with society and providing support for their family, friends and carers. Wellways is a registered NDIS provider.
Address: 15/17 Kitchener St, East Toowoomba QLD 4350
Contact: 07 3720 8155 OR 1300 111 400
Website: https://www.wellways.org/
Email: enquiries@wellways.org

Youturn Youth Enhanced Service (YES)

Youth Enhanced Service (YES) is here to assist young people aged 12-25 years with moderate to high mental health care needs. Referrals made via Head to Health on 1800 595 212, or by emailing a referral form to DarlingDownsYES@youturn.org.au

Contact: 0458 877 100
Website: https://youturn.org.au/what-we-do/mental-health/youth-enhanced-service/

Office Hours: Monday – Friday, 6:00 am – 10:00 pm
Service Hours (Getting a Bed): 24 hours, last admissions at 9:00 pm (walk-ins and online referrals accepted)
Contact: 1800 846 643
Address: 206 James Street, Toowoomba, QLD 4350
Website: www.qld.vinnies.org.au
Email: reception@svqpqld.org.au

ACTSCARE Group (Formerly Toowoomba Supported Accommodation)

Residential Tenancies Authority (RTA) – State-wide Service.
The Residential Tenancies Authority is a state government statutory body that makes a positive difference to Queensland’s residential rental sector. The RTA provides tenancy information, bond management, dispute resolution, investigation, policy and education services.
Opening Hours: Monday to Friday, 8:30 am – 5:00 pm
Phone: 1300 366 311
Website: www.rta.qld.gov.au 

Tenants’ Union of Queensland – State-wide Service
Tenants Queensland (formerly Tenants Union of Queensland) is a free specialist statewide advice and community legal service for tenants regarding tenancy law matters and provides a free tenancy law advice service for residential tenants.
Opening Hours: Monday to Friday 9:00 am – 5:00 pm (or 7:00 pm on Tuesdays and Wednesdays)
Phone: 1300 744 263
Website: www.tuq.org.au 

Ipswich Regional Advocacy Service Inc. (IRASI) – Ipswich Service
IRASI offers support to community members that are experiencing difficulties relating to a disability or a mental health concern. While we do not provide legal advice, we do offer assistance in communicating with relevant parties and provide support to navigate the processes involved with appearing in court, if needed.
Address: Shop 8/ 42 S Station Rd, Booval, QLD, 4304
Phone: (07) 3816 0235

Breakthrough for Families

Breakthrough for Families Queensland is a Free Alcohol and Drug (AOD) information sessions – education based group sessions and individual support sessions. Links to other programs in the local area, like AOD group programs, withdrawal support services or counselling.
Referral: Self- referral. Please call our Central Intake team on 3620 8880
Opening Hours: Monday to Friday 8:30am- 4:00pm
Contact: 07 3620 8860 for more information
Address: 5/3 Duggan Street, Toowoomba City, QLD 4350
Website: https://www.drugarm.com.au/